FAQ

SHIPPING

PLEASE ALLOW UP TO 5 BUSINESS DAYS FOR SHIPPING. TRACKING WILL BE EMAILED ONCE YOUR ORDER IS ON ITS WAY.

IMPORT FEES MAY APPLY. INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY DUTIES OR TAXES.

KOZHA NUMBERS IS NOT RESPONSIBLE FOR SHIPPING DELAYS OR PACKAGES THAT ARE LOST OR STOLEN.


RETURN POLICY

ALL SALES ARE FINAL. EACH BAG IS INDIVIDUALLY HANDCRAFTED, AND DUE TO THE NATURE OF OUR PRODUCTS, RETURNS ARE NOT AVAILABLE. EXCEPTIONS MAY BE MADE ON A CASE-BY-CASE BASIS.

SUSTAINABILITY

EVERY KOZHA NUMBERS BAG IS CAREFULLY HANDCRAFTED IN OUR PORTLAND STUDIO WITH A DEEP COMMITMENT TO ETHICAL PRACTICES AND SUSTAINABLE SOURCING. OUR SMALL-BATCH PRODUCTION ENSURES EACH BAG MEETS THE HIGHEST STANDARDS OF QUALITY AND INTEGRITY.


 PRODUCT CARE 

TO KEEP YOUR HANDBAG IN PRISTINE CONDITION, AVOID SUNLIGHT, WATER, OILS, AND HUMIDITY. CLEAN WITH A SOFT COTTON CLOTH AND STORE IN A DARK, DRY PLACE WHEN NOT IN USE.

ADDITITONAL INFORMATION 

 PLEASE CONTACT US AT INFO@KOZHANUMBERS.COM