FAQ

SHIPPING
All orders are shipped within 3 business days of purchase. Domestic orders are a flat rate of $13 and will arrive in 2-5 business days via FedEx Ground. International orders are a flat rate of $35 and will arrive in 4-7 business days via FedEx International Economy. International customers are responsible for any duties, taxes or customs fees that may apply upon delivery. We advise our international customers to be aware of their countries tax policies before purchasing.
A shipping confirmation is emailed to you as soon as your purchase has been shipped along with a tracking number.  Please note, KOZHA NUMBERS cannot be responsible for unanticipated delays. For any questions about the delivery of your purchase, please contact info@kozhanumbers.com.

RETURNS & EXCHANGES

If you would like to make a return, please email info@kozhanumbers within 3 days of receiving your order and ship it out within 7 days. Bags must be unworn, unused, and in it's original packaging. Shipping costs will not be refunded. Kozha Numbers Beauty products are final sale. 

Customer satisfaction is our highest priority and we strongly encourage you to email us at info@kozhanumbers.com with any questions or concerns.

SUSTAINABILITY 

All Kozha Numbers products are handcrafted in a small studio in Portland, OR. We take pride in ethical leather practices, sustainable resources, and small batch manufacturing so that you receive the highest quality product on the market. Our beautiful box calf leather is treated in Southern California, in a factory which consciously practices renewable methods.  

 PRODUCT CARE 

KOZHA NUMBERS takes pride in the design and craftsmanship of each product. Each leather hide has its own unique characteristics such as texture and natural markings. Aging and tone variations should not be considered as an imperfection, as leather is a natural product.  Avoid contact with water and any oil based substances. Designed with longevity in mind we recommend taking your bag to your local professional leather specialist for additional care.